Customer Feedback

Thank you for choosing to fly United Nigeria Airlines. We have a few questions we’d love you to answer. This’ll take less than two minutes, and it’ll help us create a more satisfactory experience for you, our passengers.

Your responses will be kept anonymous, but you can contact us at: if you want to email us directly.

Passenger Satisfactory form
What is your gender?
Please select your age group
Please select your occupation
Please indicate which reasons resonate with you when you pick an airline
Strongly Disagree
Strongly Agree
The departure/arrival time are favorable
Competitive Pricing
Inflight service
Route Selection
Please rate how long it took you
0-10 mins
11-20 mins
20-30 mins
30 mins or more
To book a flight on our website
To book a flight at the ticket counter
To check-in
To board the aircraft
To disembark on landing
To collect your luggage at destination airport
How would you rate us on these
The check-in staff was helpful and friendly
The flight attendants were helpful and friendly
Baggage handling
Pilot’s communication with passengers
Quality of food and drinks
Cleanliness on the plane
How do you typically purchase your plane tickets?
How often do you fly with our airline?